Your personal information is fully protected at he333

When creating an account and using services at he333, we collect the following categories of information:

1.1 Personally Identifiable Information

• Full name, date of birth and national ID number (for age verification)
• Email address and session login credentials
• Bangladesh address (where required)

1.2 Financial and Transaction Information

• bKash, Nagad, Rocket, Upay or bank account details (for transaction processing only)
• Deposit and withdrawal history
• Betting and gaming transaction records

1.3 Technical Information

• IP address, browser type and operating system
• Device identifier and session duration
• Cookies and local storage data

1.4 Voluntarily Provided Information

Information you send us via live chat support or email is also stored. This information is used solely for resolving issues and improving the service.

he333 uses your information only for the following legitimate purposes:

2.1 Service Operations

Personal information is essential for creating, verifying and managing your account. It is used to ensure the smooth running of login, deposits, withdrawals and gaming sessions.

2.2 Identity and Age Verification

To ensure responsible gaming in the Bangladesh context, we verify the age of users. The he333 platform is for users aged 21 and above only. Identity-related information is collected for this purpose.

2.3 Security and Fraud Prevention

Technical information is analysed to detect unauthorised logins, suspicious transactions and to protect accounts. This directly contributes to safeguarding your funds and information.

2.4 Customer Service Improvement

We use previous communication records to improve the quality of our 24/7 live chat support and to resolve your issues faster.

2.5 Platform Development

Aggregate (non-personal) statistics are analysed to improve the user experience and add new features.

2.6 Legal Compliance

Necessary information is retained to comply with applicable laws and regulations, and for dispute resolution.

he333 never sells, rents or provides your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

3.1 Payment Processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay and banking partners. These partners are governed by their own privacy policies.

3.2 Technology Service Providers

We work with trusted technology partners for hosting, security and infrastructure services. These organisations operate under strict confidentiality agreements and may not use your information for their own purposes.

3.3 Legal Obligations

We may be required to provide relevant information in response to a court order, a legitimate demand from a regulatory authority, or a request from a law enforcement agency.

3.4 Business Transfer

If there is any change in the ownership or operation of he333, user information may be transferred to the new entity as part of the associated assets. We will notify you in advance in such a case.

he333 uses industry-standard security technology to protect your information:

4.1 SSL/TLS Encryption

Every data transmission on our platform is encrypted using SSL/TLS technology. As a result, your login credentials, payment information and personal data remain fully protected in transit.

4.2 Access Controls

Only authorised personnel can access your personal information, and they carry out their duties under strict confidentiality agreements.

4.3 Security Monitoring

Our systems are continuously monitored. When suspicious activity is detected, alerts are automatically triggered and necessary action is taken.

4.4 Data Retention Period

Information is retained in accordance with legal obligations and service requirements. Even after an account is closed, financial transaction records are kept for a defined period as required by regulatory rules.

4.5 Security Breach Response

In the event of a data breach, we will immediately notify affected users and take all necessary steps to minimise harm.

he333 uses cookies and similar technologies for the following purposes:

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, managing security tokens and saving preferences. Without them, the platform will not work properly.

5.2 Performance Cookies

Collect anonymous statistics to understand how users interact with our platform. This information is not personally identifiable.

5.3 Preference Cookies

These cookies are used to remember language, theme and other personalised settings.

5.4 Cookie Management

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

Every user registered at he333 has the following rights:

6.1 Right to Access

You may request to view the personal information you have submitted to us at any time. This request can be made by email to [email protected].

6.2 Right to Correction

If any of your information is incorrect, you can request a correction. This can be done through account settings or live chat.

6.3 Right to Deletion

In certain circumstances you may request the deletion of your personal information. However, we may be required to retain some information due to legal obligations.

6.4 Right to Object to Processing

You may object to your information being used for marketing or statistical analysis. We will respect your preference.

6.5 Right to Portability

You may receive a copy of your account data in a machine-readable format. Please make this request to our support team.

he333's services are intended only for users aged 21 and above. We do not knowingly collect any information from minors.

Age is verified at the time of registration, and if we learn that a minor has created an account, that account and the associated information will be deleted immediately and any transactions will be cancelled.

If you become aware that a minor has opened an account at he333, please notify us immediately at [email protected].

Although he333 is a Bangladesh-focused platform, our servers and technology infrastructure may be located in various countries. In such cases we ensure:

• All data transfers are completed via encrypted channels
• Every entity receiving data ensures protection equivalent to this Privacy Policy
• Best practices for international data protection are followed

he333 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed
• A notification will be sent to the registered email address for significant changes
• Continued use of the platform after changes will be considered acceptance of the new policy

We recommend that you visit this page regularly and contact us with any questions.

If you have any questions, comments or complaints about this Privacy Policy, please contact us:

Email

[email protected] — we aim to respond on working days.

Live Chat

Our 24/7 live chat support is available in Bengali. For urgent data-related matters, quick assistance is available through live chat.

Complaints Process

Upon receiving your complaint, we will send a confirmation message and investigate and resolve it as quickly as possible. We take every privacy-related concern you raise seriously.